Exchange & Return Policy

ChicChac Exchange & Return Policy

Thank you for shopping with ChicChac! Every piece of jewellery is carefully inspected before dispatch to ensure it reaches you in excellent condition. We value your trust and are committed to making your shopping experience smooth and hassle-free. Please read our Exchange & Return Policy before placing your order.

1. Unboxing Video Requirement

To help us resolve any issues quickly and fairly, an uninterrupted unboxing video is required for all return and exchange requests. The video should clearly capture:

  • The sealed outer package before opening
  • The complete unboxing process without any cuts or pauses
  • The product inside, clearly highlighting the reported issue

Claims submitted without a clear, continuous unboxing video may not be eligible for return or exchange.

2. Return of Product

Returns are accepted only under the following circumstances:

  • The product received is broken, damaged, missing or incorrect.
  • The product must be unused, unworn, and returned with the sealing sticker on the packet untampered (not opened).
  • Products damaged due to customer misuse are not eligible for return.
  • Return requests must be submitted within 48 hours of the delivery timestamp shown by the courier partner.
  • To request a return, email your Order ID, contact details, at least two clear photographs of the product, the unboxing video (as described above), and a brief description of the issue to hello@chicchac.in.
  • Once received, the returned product will undergo a quality inspection. Returns will be approved only if the reported issue is verified and the product meets the eligibility criteria stated in this policy.
  • If approved, refunds will be initiated within 7–10 business days after the returned product successfully passes our quality inspection. The actual credit timeline may vary depending on your bank or payment provider. For Cash on Delivery (COD) orders, refunds will be processed to the bank account provided by you.
  • Shipping and COD charges are non-refundable unless the return is due to an incorrect, damaged, defective or missing item supplied by ChicChac.

3. Exchange of Product

  • Exchange requests must be submitted within 48 hours of the delivery timestamp shown by the courier partner.
  • To request an exchange, email your Order ID, contact details, at least two clear photographs of the product, the unboxing video (as described above), and a brief description of the reason for exchange to hello@chicchac.in.
  • Products damaged due to customer misuse are not eligible for exchange.
  • Once received, the returned product will undergo a quality inspection. Exchanges will be approved only if the reported issue is verified and the product meets the eligibility criteria stated in this policy.
  • Exchanges are subject to stock availability.
  • If the requested exchange item is unavailable, a refund or store credit may be offered at ChicChac's discretion.

Important to Note

  • All jewellery undergoes a thorough quality inspection before dispatch.
  • Please inspect your order immediately upon delivery and report any issues within 48 hours.
  • Claims received after the specified timeline may not be eligible for return or exchange.
  • ChicChac reserves the right to refuse any return or exchange request that does not meet the eligibility criteria outlined in this policy.
  • By placing an order with ChicChac, you acknowledge that you have read and agreed to this Exchange & Return Policy.
  • Slight variations in colour, finish, texture or size may occur due to studio lighting, photography and individual screen settings. Such variations shall not be considered manufacturing defects and shall not qualify for return or exchange.
  • Each order is eligible for only one exchange.

Disclaimer

ChicChac reserves the right to amend this Exchange & Return Policy at any time without prior notice. The latest version of the policy will always be available on our website.