Refund policy

Exchange & Return Policy

At ChicChac™ ("Add that chic to your look."), we want you to love every piece you order. If something isn't right, we offer easy exchanges and returns within the terms below.

This store is operated by Anandeshwar Ventures (a Partnership firm), GSTIN 06ABYFA4402D1ZM, selling fashion / imitation jewellery in India via chicchac.in.

1. Return & Exchange Window

  • You may request a return or exchange within 7 days of delivery.
  • To be eligible, the item must be unused, unworn, and in its original condition with all tags, packaging, freebies, and the invoice intact.
  • Requests raised after the window has closed may not be accepted.

2. Hygiene Exclusion — Pierced Earrings & Body Jewellery (Important)

For hygiene and safety reasons, pierced earrings and any pierced/body jewellery are non-returnable and non-exchangeable once the sealed/hygiene packaging has been opened or the item has been worn or tried on. This is standard practice for jewellery sold in India.

  • Exception: if a pierced-jewellery item arrives damaged, defective, or is the wrong item, the flow in Section 3 applies.
  • Please inspect these items before removing them from their hygiene packaging.

3. Damaged, Defective, or Wrong Item Received

If your order arrives damaged, defective, or you received the wrong item:

  • Email us at chicchac.aar25@gmail.com within 48 hours of delivery.
  • Include your order number, a description of the issue, and clear photos/video of the product and the outer packaging.
  • We strongly recommend an unboxing video for damage/tampering claims — it helps us resolve faster with the courier.

After verification, we will offer a free replacement, a free exchange, or a full refund (including any shipping/COD fee paid), at your option where the item is out of stock. ChicChac bears the return shipping cost (free reverse pickup) for a genuine damaged/defective/wrong-item case.

4. Non-Returnable / Non-Exchangeable Items

The following are not eligible for return or exchange (unless damaged/defective/wrong on arrival per Section 3):

  • Pierced earrings and body jewellery once opened/worn, and any worn items, for hygiene reasons (see Section 2).
  • Items marked "Final Sale," "Non-returnable," or sold as part of a clearance/discount where stated on the product page.
  • Items returned without original tags, packaging, freebies, or invoice, or that show signs of use, wear, damage caused after delivery, alteration, or a scent/stain.
  • Free gifts, promotional items, and gift cards.

5. How to Initiate a Return or Exchange

  • Email chicchac.aar25@gmail.com with your order number and reason.
  • Our team will confirm eligibility and share pickup or return instructions.
  • Return shipping:
    • Damaged/defective/wrong item → free reverse pickup / prepaid return where serviceable (ChicChac bears the cost).
    • Change-of-mind return or exchange → a ₹49 reverse-pickup fee is deducted from your refund. Your first exchange due to size/fit is free.
    • If reverse pickup is not serviceable at your PIN code, we may ask you to self-ship to our returns address; keep the courier receipt.
  • Pack the item securely in its original packaging.

6. Exchanges

  • Subject to stock, you may exchange for a different size, colour, or design. Any price difference is payable/refundable.
  • Your first exchange due to size/fit is free. Other change-of-mind exchanges carry the ₹49 reverse-pickup fee.
  • If the requested item is unavailable, we will offer a refund or store credit.

7. COD (Cash on Delivery) Order Returns

  • For prepaid orders, refunds go back to the original payment method (Section 8).
  • For COD orders, since no online payment was made, refunds are issued to a bank account / UPI ID you provide, or as instant store credit, at your choice. We will request these details securely after your return is approved.
  • The ₹40 COD convenience fee and shipping charges are non-refundable for change-of-mind returns; they are refunded where the item was damaged/defective/wrong.

8. How Refunds Are Issued & Timelines

  • Once we receive and inspect the returned item (or approve a damage claim), we will notify you of approval or rejection.
  • Approved refunds are processed to the original payment method (card / UPI / netbanking / wallet via Razorpay) for prepaid orders, to your bank account / UPI for COD orders, or as instant store credit — your choice where offered.
  • Timelines (indicative):
    • Quality check and refund initiated by us within 2 business days of inspection.
    • Amount reflected in your bank/UPI account within 5–7 business days, depending on your bank/payment provider.
    • Store credit is issued instantly.
  • Original shipping charges are non-refundable except for damaged/defective/wrong-item cases.

9. Cancellations

  • Orders can be cancelled before dispatch by emailing chicchac.aar25@gmail.com — see our Terms of Service and Shipping Policy for details.

10. Your Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 and other applicable Indian law, including in respect of defective goods or deficient service.

11. Contact

Anandeshwar Ventures — GSTIN 06ABYFA4402D1ZM
Basement, Plot No. 57, Sector 61, Mahendra Showroom, Ullahawas Village, Gurugram, Haryana 122003
Email: chicchac.aar25@gmail.com

Last updated: 20 July 2026