Shipping policy

Shipping Policy

ChicChac™ ("Add that chic to your look.") ships fashion / imitation jewellery across India. This policy explains our shipping charges, timelines, courier partners, and tracking.

Store operated by Anandeshwar Ventures (a Partnership firm), GSTIN 06ABYFA4402D1ZM, chicchac.in.

1. Shipping Charges

  • Free shipping on all prepaid and COD orders with a cart value of ₹499 or more.
  • Orders below ₹499 incur a standard shipping charge of ₹49.
  • Cash on Delivery (COD): an additional ₹40 COD convenience fee applies per order, over and above the product price and any shipping charge.
  • All charges are shown at checkout before you pay. Prices and charges are in Indian Rupees (₹, INR).

2. Order Processing & Dispatch

  • Orders are typically processed and dispatched within 2 business days of order confirmation (and, for COD, after COD confirmation — see Section 6).
  • Orders placed on Sundays/public holidays are processed on the next business day.

3. Delivery Timelines

  • Estimated delivery is 3–7 business days from dispatch, depending on your location. (Metro/tier-1 cities are usually faster; remote areas may take longer.)
  • These are estimates, not guarantees. Delivery may be affected by courier operations, weather, regional restrictions, and other factors beyond our control.

4. Courier Partners

  • We fulfil orders through Shiprocket (aggregator) and Delhivery, and their partner couriers. The courier for your order is assigned based on serviceability and location.

5. Serviceability & PIN Codes

  • We deliver across India to serviceable PIN codes.
  • Serviceability (and COD availability) is confirmed at checkout. If your PIN code is not serviceable, you will be notified, and we will arrange a refund for any prepaid amount.

6. COD Confirmation

  • To reduce fraudulent and return-to-origin (RTO) orders on custom/fashion jewellery, we may confirm COD orders via call, SMS, or WhatsApp before dispatch.
  • If we are unable to reach you or you do not confirm, the order may be auto-cancelled.

7. Order Tracking

  • Once dispatched, you will receive a tracking link/AWB number via email, SMS, or WhatsApp.
  • You can track your order any time via our Track Order page.

8. Delivery Attempts & Failed Delivery

  • Couriers typically make multiple delivery attempts. Please ensure your address and phone number are accurate and someone is available to receive the order.
  • If delivery fails due to an incorrect address, unavailability, or refusal, the order may be returned to us; re-shipping may attract additional charges. Refund handling for such cases follows our Exchange & Return Policy.

9. Damaged or Tampered Packages

  • If your package appears damaged or tampered on arrival, please do not accept it, or record an unboxing video and contact us immediately (see Section 11). Claims are handled per our Exchange & Return Policy.

10. Delays & Force Majeure

  • We are not responsible for delays caused by events beyond our control, including courier disruptions, weather, natural disasters, strikes, regional lockdowns, or government action. We will assist you in tracking and resolving delayed shipments.

11. Contact

Anandeshwar Ventures — GSTIN 06ABYFA4402D1ZM
Basement, Plot No. 57, Sector 61, Mahendra Showroom, Ullahawas Village, Gurugram, Haryana 122003
Email: chicchac.aar25@gmail.com

Last updated: 20 July 2026